Terms of Service

Last updated: July 18, 2026

1. Acceptance of Terms

By creating an account, subscribing to, or otherwise using Productive Focus AI Hub (the “Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. The Service

Productive Focus AI Hub is a hosted CRM platform that provides contact and pipeline management, forms, bookings, quotes, and AI-powered agents that communicate with your customers by web chat, text message, and voice, on your behalf. We host and operate the Service; you do not need to run your own infrastructure.

3. Accounts

You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

4. Subscription Plans, Billing & Cancellation

The Service is offered under monthly or annual subscription plans. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You may cancel at any time; your subscription remains active through the end of the current billing period, and we do not provide prorated refunds for partial periods except where required by law.

We may change subscription pricing or plan features with reasonable notice. Continued use of the Service after a change takes effect constitutes acceptance of the new terms.

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited, unlawful, or deceptive messages;
• Violate any applicable law, including data-protection, electronic-communications, and consumer-protection laws;
• Transmit content that is fraudulent, defamatory, obscene, or infringes on any third party’s rights;
• Interfere with or disrupt the integrity of the Service.

6. SMS, Email & Voice Messaging Terms

The Service lets you communicate with your own contacts by text message, email, and voice, including through AI-generated responses. By using these features you agree that:

• You are solely responsible for obtaining proper consent from each contact before messaging them, and for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA messaging guidelines, and any other applicable law in the jurisdictions where your contacts are located.
• Message frequency will vary based on your own configuration and your contacts’ interactions.
• Message and data rates may apply to your contacts, based on their mobile carrier plan.
• Contacts may opt out of SMS communications at any time by replying STOP; we honor opt-outs automatically and will not send further texts to an opted-out number. Replying HELP provides assistance.
• You will not use the Service’s messaging features for unsolicited marketing to numbers that have not consented to receive messages from you.

We reserve the right to suspend messaging features for any account that we reasonably believe is being used in violation of this section or applicable law.

7. Your Data

You retain ownership of the contact and business data you enter into the Service. You are responsible for the accuracy and legality of any data you upload, including having the right to collect, store, and use it. See our Privacy Policy for how we process data.

8. Intellectual Property

We retain all rights, title, and interest in the Service, including its software, design, and AI-agent configuration tools. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as intended.

9. Third-Party Services

The Service integrates with third-party providers (for example, payment processing, email and SMS delivery, and AI model inference). Each provider is governed by its own terms and availability, over which we have no control, and the Service may have reduced functionality if a given provider experiences an outage.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service, including any AI-generated content, will be uninterrupted, error-free, or entirely accurate.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim.

12. Termination

We may suspend or terminate your access to the Service if you violate these Terms, including the Acceptable Use and Messaging sections above. You may cancel your subscription at any time as described in Section 4.

13. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law principles.

14. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, email support@productivefocus.ai or contact support via Chat.