Privacy Policy

Last updated: July 18, 2026

1. Scope

This Privacy Policy describes how Productive Focus LLC (“Productive Focus,” “we,” “us”) collects, uses, and protects information in connection with the Productive Focus AI Hub platform (the “Service”) — our marketing site and the hosted CRM application, including its AI Web Chat, SMS, and voice communication features.

Businesses that subscribe to the Service (“Clients”) use it to manage their own contacts, leads, and customer communications. Where a Client uploads or collects information about their own customers (“End Users”) through the Service, the Client is the data controller for that information and Productive Focus acts as a data processor on the Client’s behalf.

2. Information We Collect

Account & billing information. When you sign up for or subscribe to the Service, we collect your name, email address, business information, and payment details (processed by our payment processor, Stripe — we do not store full card numbers).

Client & End User data. Clients may enter or import contact information about their End Users into the Service, including names, phone numbers, email addresses, and communication history. This data is entered and controlled by the Client.

Communications content. When a Client uses the Service’s AI Web Chat, SMS, or voice features to communicate with an End User, we process the content of those messages/calls in order to generate and deliver responses, and to give the Client a record of the conversation.

Technical information. We may collect basic technical information such as IP address, browser type, device information, and pages viewed when you use our website or the Service.

3. How We Use Information

We use the information we collect to:

• Operate, maintain, and improve the Service;
• Process subscription payments and send account-related communications;
• Deliver the AI-agent, SMS, email, and voice communication features that Clients configure and initiate on their own behalf, to their own End Users;
• Provide customer support;
• Detect, prevent, and address fraud, abuse, or security issues.

We do not sell your personal information.

4. SMS & Text Messaging Communications

The Service allows Clients to send text messages (including AI-generated replies) to their own End Users, and allows End Users to text a Client’s dedicated business number. The following applies to all SMS communications sent or received through the Service:

• We do not share, sell, or otherwise provide your mobile phone number or SMS opt-in/consent information to any third parties or affiliates for marketing or promotional purposes.
• Message frequency varies depending on your interactions with the Client business you are texting.
• Message and data rates may apply, based on your mobile carrier plan.
• You may opt out of SMS communications from a Client at any time by replying STOP to any message. Reply HELP for assistance.
• Consent to receive text messages is never a condition of purchasing any goods or services from a Client.

Clients are independently responsible for obtaining proper consent from their End Users before messaging them through the Service, and for complying with applicable messaging laws (including the TCPA) and carrier requirements.

5. Third-Party Processors

We rely on third-party providers to operate the Service, including providers for hosting and database infrastructure, payment processing, email delivery, SMS/voice delivery, and AI model inference. These providers receive only the information necessary to perform their function and are bound by their own confidentiality and data-protection obligations.

6. Data Retention

We retain account and billing information for as long as your subscription is active and as needed to comply with legal obligations. Client and End User data is retained for as long as the Client’s subscription is active, or until the Client deletes it. Upon cancellation, Client data may be retained for a reasonable period to allow reactivation before deletion.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. If you are an End User of one of our Clients and want to exercise these rights, please contact that business directly, as they control their own contact data. You may also contact us and we will route your request appropriately.

8. Data Security

We use industry-standard technical and organizational measures to protect information processed through the Service, including encryption in transit and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date.

11. Contact

For questions about this Privacy Policy, email support@productivefocus.ai or contact support via Chat.